Privacy

Retention and deletion

Uploaded artwork and saved results are kept in private storage with no scheduled automatic expiry. We retain account, session and task records as needed to provide account access, recover and deliver work, reconcile credits, handle support and protect the service. This is not a guarantee of permanent storage; download results you want to keep. There is currently no self-service account deletion. Send access, correction or deletion requests to support@animateartwork.com. Clearing a browser draft or pausing progress checks does not remove server files, cancel an accepted task or delete provider copies. Database recovery history and provider records may remain for their separate retention periods.

Service providers

• Google: Google provides sign-in. We receive the account identifier, name, email, verification status and available profile details needed to identify your account; we do not receive your Google password.
• Neon: Neon stores account and session information, generation-task records and the credit records needed to authorize and reconcile requests.
• Cloudflare R2: Cloudflare R2 stores uploaded artwork and generated files in private storage. Public bucket access is not part of this product.
• Netlify: Netlify hosts the website and server functions and may process request, network and security information needed to run the service.
• KIE AI: KIE AI processes the artwork and instructions needed for an accepted generation request. Its model partners may also receive required inputs. Their processing, retention and applicable model terms are separate from our storage policy; we do not promise zero retention, exclusion from all model-improvement uses, or processing only in your country.
• Zoho Mail: Zoho Mail receives messages sent to support@animateartwork.com in our existing support mailbox. Support messages contain your email address and the information you choose to send. Do not include passwords, payment-card details or identity documents in an initial message.

About this policy

Animate Artwork is the service brand at animateartwork.com. This policy describes account access, artwork processing and support for this service. Contact support@animateartwork.com with questions or privacy requests. Provider names describe their role; they do not identify them as the operator of Animate Artwork.

Information used by the service

We use Google sign-in details, session identifiers, uploaded artwork, motion instructions, task status, output files, credit reservations and request identifiers. Support messages may include your email and the issue you describe. Hosting and other providers also process connection and security information. Do not upload confidential documents, sensitive personal information or artwork you do not have permission to process.

Why information is processed

Information is used to sign you in, associate private works with the correct account, process an authorized generation request, recover the same task after an interruption, deliver available results and investigate support or security issues. Choosing an image locally does not by itself submit a generation request. Once you submit a request, the required image and instructions may be sent to generation providers.

Provider processing and private access

The providers listed above receive information relevant to their role. Google sign-in does not send your artwork to Google for generation. Private storage and authenticated downloads do not mean all processing happens on your device. Uploaded artwork and saved results are not automatically published in a public gallery. We may disclose information when required by applicable law or necessary to investigate abuse and protect rights. We do not sell submitted artwork or personal information.

Cookies and browser drafts

Essential session cookies keep you signed in and protect account requests. Browser storage may retain an editing draft or a pointer to your original task so you can return to it. Clearing that local state does not remove server records or provider copies. Optional analytics, advertising trackers and marketing emails are not enabled.

Privacy requests

Send access, correction or deletion requests from your registered email to support@animateartwork.com. We verify account ownership before disclosing private information or acting on a request. We review the request under applicable requirements and explain any records that must be retained or provider copies that require separate handling. Self-service account deletion is not available. Applicable privacy and consumer rights remain unaffected. Do not send passwords, payment details or identity documents in an initial support request.

Security and international processing

The service is designed to use HTTPS, authenticated account access and private storage. No system guarantees absolute security. Protect your Google account and do not share private download links. Providers may process information outside your country of residence under their applicable agreements and policies.

Changes and contact

We update this policy when the service or its processing practices change. Material changes will be communicated where required. Questions and privacy requests can be sent to support@animateartwork.com.